Support Engineer (Contractor) - Remote

Overview

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunities to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

In Short

• Support our warehouse carts provisioning and all necessary software installation
• Coordinate with our logistics team to deliver carts to our customers on-time
• Support documentation of troubleshooting steps and instructions to ensure a consistent, efficient, and standardized process.
• Collaborate with warehouse technicians and offer technical guidance to non-technical team members
• Implement automation tools in dynamic settings and manage code updates
• Use Jira for ticket tracking and Confluence for documentation
• Navigate cloud computing platforms like GCP and AWS
• Set up and configure multiple VPN solutions
• Use Android debug bridge (ADB) for troubleshooting
• Experience testing RESTful API endpoints

Requirements

• Based in Canada near our Toronto warehouse location
• At least 2+ years of software support experience
• Experience supporting hardware products
• Experience in programming or scripting (Shell or Python preferred)
• Experience with device configuration and new image/package deployments
• Experience with Linux and Android OS
• Experience with enterprise communications and ticket management
• Strong sense of ownership and ability to deliver tasks on time
• Fast learner, and great problem-solving skills
• Excellent debugging and optimization skills

Benefits

• Flexible work environment
• Opportunity to work with cutting-edge technology
• Collaborative team culture
• Potential for career growth
• Access to training and development resources