Senior Account Manager - Remote

Overview

The Senior Account Manager at Nylas will own a portfolio of high-value customer accounts, ensuring successful renewals and identifying opportunities for strategic upselling. This role is pivotal in maintaining and growing recurring revenue while collaborating with various teams to enhance customer satisfaction.

In Short

• Own a book of high-value customer accounts.
• Ensure successful and timely renewals.
• Identify and close upsell opportunities.
• Build and execute strategic account plans.
• Use data-driven insights for customer outreach.
• Engage decision-makers for renewal discussions.
• Lead renewal negotiations end-to-end.
• Conduct regular customer check-ins and QBRs.
• Collaborate with cross-functional teams.
• Advocate for customers internally.

Requirements

• 6+ years of B2B SaaS experience.
• Proven track record in renewals and expansions.
• Strong consultative selling skills.
• Excellent written and verbal communication.
• High degree of organization and ownership.
• Experience using CRM tools.
• Data-driven mindset.
• Desire to thrive in a dynamic environment.
• Bonus: Experience at a SaaS startup.

Benefits

• Flexible remote work culture.
• Collaborative team environment.
• Opportunities for professional growth.
• Competitive salary and benefits.