Senior Account Manager - Remote

Overview

Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies’ full potential.

We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy.

In Short

• Serve as a strategic partner to a portfolio of e-commerce clients, offering thoughtful guidance, performance insights, and clear communication.
• Understand each client’s goals, challenges, and success metrics to align solutions meaningfully.
• Support client retention by being responsive to their needs and creating a smooth, positive experience.
• Foster strong relationships through regular engagement and consistent delivery of value.
• Identify ways clients might benefit from additional services, features, or products.
• Collaborate with Sales and Marketing to explore upsell and cross-sell opportunities.
• Monitor account health and key metrics to guide priorities and address concerns early.
• Represent the client perspective internally to drive improvements across product and support.
• Facilitate regular business reviews using data and storytelling to reinforce value.
• Develop client-facing reports and presentations that show how our work supports their business goals.

Requirements

• 3–5+ years of experience in account management, client success, or a related role (SaaS or e-commerce experience is a plus).
• Experience supporting and expanding client relationships, with exposure to upsell or cross-sell opportunities.
• Familiarity with retention strategies and client engagement best practices.
• Strong communication skills—written, verbal, and visual—with an emphasis on building trust.
• An openness to feedback and a genuine interest in learning and contributing to a collaborative team.
• A thoughtful, solution-oriented mindset with curiosity and adaptability.
• Comfortable working with KPIs and creating client-facing reports.
• A data-aware approach with the ability to share insights clearly.
• Working knowledge of CRM tools (e.g., HubSpot) and analytics platforms.

Benefits

• Comprehensive Health Coverage: Coverage begins on your first day of employment.
• 401K Plan with matching contributions.
• Flexible PTO: Enjoy uncapped paid time off.
• 12 weeks paid parental leave for all employees.
• Monthly stipend for remote work support.
• Generous holiday schedule.