Senior Account Manager - Remote

Overview

Healthcare quality is declining and soaring costs are crushing American families and businesses. At Garner, we’ve developed a revolutionary approach to evaluating doctor performance and a unique incentive model that's reshaping the healthcare economy to ensure everyone can afford high quality care. By providing organizations relief from surging healthcare costs, we've experienced rapid adoption in the market and have more than doubled our revenue annually over the last 5 years, becoming the fastest growing company in our space. To support our continued growth, we're expanding our team by over 50% each year, seeking exceptional talent to shape our unique, award winning culture (for example, USA Today Top Workplaces 2025) designed to cultivate teamwork, trust, autonomy, exceptional results, and individual growth that creates an inflection point in your career.

In Short

• Oversee clients in the large market (5000+ lives) book of business.
• Focus on relationship management and understanding client needs.
• Primary point of contact for key client stakeholders and brokers.
• Ensure overall success and retention of clients.
• Collaborate with cross-functional teams to drive mission forward.
• Manage day-to-day broker and client relationships.
• Track client success KPIs and mitigate risks.
• Travel up to 15% of the time.
• Execute best practice standards to improve client satisfaction.
• Develop client reports and meeting materials as needed.

Requirements

• 5+ years of experience managing a high-performing B2B book of business.
• Experience supporting clients to increase engagement with a SaaS solution.
• Strong communication and presentation skills.
• Ability to work in a fast-paced startup environment.
• Self-starter mentality with ownership of key initiatives.
• Proven ability to build strong relationships in the healthcare space.
• A passion for improving the healthcare system.
• Ability to articulate a vision or strategy clearly.
• Experience in the healthcare and benefits industry.
• Demonstrated results in delivering impactful outcomes.

Benefits

• Base salary range of $93,000 - $120,000.
• Commission eligible role.
• Participation in equity incentive plans.
• Flexible PTO.
• Medical/Dental/Vision plan options.
• 401(k) plan.
• Teladoc Health services.
• Competitive benefits plans.