Senior Customer Success Engineer - DGX Cloud - Remote

Overview

The DGX Cloud organization is looking for passionate engineers to partner closely with our internal customers and assist them in onboarding to our platforms! This partnership requires you to gain a deep understanding of the customer needs, how their application(s) work, and assist them in developing best practices enabling success in a cloud environment.

In Short

• Partner with multiple internal teams to understand their workloads.
• Provide guidance and feedback to engineering and product teams.
• Develop solutions to aid in customer success.
• Inform teams of best practices for cloud-based solutions.
• Present to internal stakeholders and NVIDIA leadership.
• Advocate for customer needs across the organization.
• Strong understanding of AI and machine learning.
• Expert knowledge in cloud-based deployments.
• Experience with open source technologies.
• Drive cross-functional consensus and resolution.

Requirements

• BS/MS degree in Computer Science or related areas.
• 12+ years of experience with distributed systems.
• Proficiency in programming languages like Golang, Java, C, C++, Python, or Rust.
• Experience with Kubernetes and distributed task scheduling.
• Strong background in Infrastructure, Networking, and DevOps.
• Experience deploying AI/ML workloads.
• Understanding of data storage technologies.
• Excellent communication and leadership skills.
• Ability to handle diverse situations.
• Strong bias towards action and resolution.

Benefits

• Base salary range of 200,000 USD - 322,000 USD.
• Eligible for equity and benefits.
• Diversity-focused work environment.
• Opportunity to work with cutting-edge technology.
• Supportive and collaborative team culture.
• Professional development opportunities.
• Flexible working arrangements.
• Access to innovative projects.
• Work with industry leaders in AI and computing.
• Impactful work that transforms industries.