Support Specialist - Mapping & Staking (GIS) - Remote

Overview

This position for a Support Specialist will focus on NISC’s Mapping & Staking software products within the GIS solutions domain. The role involves assisting members with application support, troubleshooting issues, and training.

In Short

• Full remote work considered for applicants with relevant experience.
• Support NISC’s Mapping & Staking software products.
• Assist members with application support via phone and email.
• Communicate with software engineers to relay customer feedback.
• Provide training and prepare training materials.
• After-hours on-call support may be required.
• Experience with ArcGIS software is essential.
• Customer support experience is preferred.
• Strong communication skills are necessary.
• Experience in Geographic Information Systems is strongly preferred.

Requirements

• Previous customer support experience.
• Knowledge of ArcGIS and mapping experience.
• Ability to work independently and in a team.
• High School Diploma or equivalent required.
• Degree in business or technical field preferred.

Benefits

• Opportunity to work with innovative software products.
• Supportive team environment.
• Remote work flexibility for qualified candidates.
• Training and development opportunities.