Greek Speaking Support Specialist - Remote

Overview

Mercier Consultancy is excited to announce an opening for a Greek Speaking Support Specialist at our Online Travel Agency. In this vital role, you will be the primary point of contact for our Greek-speaking clients, delivering exceptional support and assistance with their travel inquiries and bookings. Your main responsibilities will include responding to customer questions about travel options, resolving issues, and guiding clients through our online booking platform. If you are passionate about travel and dedicated to providing outstanding customer service, we would love to have you join our team!

In Short

• Provide outstanding support to Greek-speaking clients via phone, email, and chat.
• Assist customers with inquiries related to travel bookings, itineraries, and services.
• Effectively resolve client issues to ensure high levels of satisfaction.
• Help clients navigate our online booking platform and address any technical questions.
• Document customer interactions and feedback for continuous service improvement.
• Collaborate with internal teams to escalate and resolve complex issues when necessary.
• Stay informed about travel industry trends and company offerings to provide accurate information to clients.

Requirements

• Fluent in Greek and English.
• Strong communication and interpersonal skills.
• Experience in customer service or support roles.
• Knowledge of the travel industry is a plus.
• Ability to work in a fast-paced environment.
• Proficient in using online booking systems.
• Problem-solving and conflict resolution skills.

Benefits

• Competitive salary.
• Opportunity to work in a dynamic team.
• Access to travel discounts and benefits.
• Flexible working hours.
• Continuous training and development opportunities.