Senior Sales Manager, Customer Base - Remote

Overview

As a Senior Manager, Customer Base at NinjaOne, you will lead a team of sales managers responsible for driving revenue growth across our existing customer base. This is a critical second-line leadership role focused on building leadership capability, scaling high-performing teams, and driving strategic execution across customer expansion, retention, and growth.

In Short

• Lead a team of sales managers to drive growth within the existing customer base.
• Develop managers and ensure consistent execution across the organization.
• Partner cross-functionally to refine sales strategy and improve forecasting accuracy.
• Own the strategy for cross-sell, up-sell, expansion, and retention motions.
• Establish strong forecasting discipline and operational rigor.
• Foster a high-performance, customer-first culture.
• Use data to identify trends and performance gaps.
• Partner with various departments to align on growth initiatives.
• Drive alignment between execution and broader revenue goals.
• Act as a senior escalation point for customer situations.

Requirements

• 5+ years of sales leadership experience in B2B SaaS.
• Proven track record of building high-performing teams.
• Strong experience leading through managers.
• Ability to operate strategically using data and forecasting.
• Understanding of consultative and value-based sales methodologies.
• Strong executive presence and communication skills.
• Experience with Salesforce and modern sales tools.
• Background in IT Operations, SaaS, or cloud technology preferred.

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) plan for financial future preparation.
• Unlimited PTO for work-life balance.
• Opportunities for growth and advancement.