Manager, Route to Market Customer Success - Remote

Overview

The Manager, Route to Market Customer Success role involves managing client relationships and projects to enhance the understanding and utilization of NielsenIQ's Route To Market solutions in the APAC market.

In Short

• End-to-end project management and client consulting.
• Client-facing and interactive role.
• Build insights and present to clients.
• Understand client business questions through interaction.
• Ensure projects are delivered with client satisfaction.
• Clear understanding of Route to Market products.
• Assist clients in framing business questions.
• Coordinate with internal teams for timely data reporting.
• Maintain clear communication across teams and clients.
• Experience in FMCG industry preferred.

Requirements

• 5 years of experience in insights and client-facing roles.
• Ability to derive insights from data.
• Maturity in client communication and engagement.
• Expectation management with clients and stakeholders.
• Project management skills with quality delivery.
• Understanding of research products.
• Experience in FMCG industry preferred.
• Familiarity with NielsenIQ databases is a plus.

Benefits

• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee-Assistance-Program (EAP).