Customer Success Consultant - Remote

Overview

The Customer Success Consultant will work closely with clients in the FMCG sector to understand their business needs and drive customer satisfaction using NielsenIQ tools.

In Short

• Manage client relationships and execute critical communications.
• Build a network of relationships to maximize business opportunities.
• Lead Joint Business Plan processes aligning customer objectives.
• Conduct customer engagement processes to track priorities and outcomes.
• Own the NPS process to maximize client satisfaction.
• Leverage NielsenIQ tools to advance customer business objectives.
• Identify and hand off sales opportunities to Account Development.
• Act as the Voice of the Customer to ensure needs are met.

Requirements

• Experience analyzing data in an FMCG environment.
• Strong planning and servicing skills.
• Experience solving business issues for clients.
• Excellent communication and interpersonal skills.
• Ability to design solutions for client business issues.
• Consultative working style.
• Proven track record of delivering success through others.
• Ability to build strong networks and relationships.

Benefits

• Flexible working environment with hybrid options.
• Extensive onboarding and ongoing professional development.
• Diverse career paths within the organization.
• Volunteer time off.