Customer Success Consultant - Remote

Posted 2 days ago

Customer Service

Full Time

USA

$81,492 - $101,865/year

Overview

The Customer Success Consultant is responsible for ensuring customer success satisfaction with firm products and services to ensure retention and sales growth. Works with clients to cultivate future projects and qualify new opportunities.

In Short

Develop Success Plans in cooperation with the client.
Coordinate with the sales team on upsells.
Manage issue resolution and client expectations.
Organize and lead effective customer interactions.
Execute internal administrative tasks for team communication.
Create repeatable processes for Customer Success.
Build strategic reporting.
Perform needs analysis for problem-solving.
Identify opportunities for data exchange.
Support management of internal accounts.

Requirements

Bachelor’s degree or equivalent experience.
5 years’ experience in a related field.
Strategic thinker with technology and business acumen.
Excellent communication and presentation skills.
Comfortable giving product demonstrations.
Strong leadership skills with ownership and humility.
Analytical thinker with intellectual curiosity.
Self-starter in fast-paced environments.
Familiarity with Customer Success Tools.

Benefits

Compensation: $81,492 - $101,865 & bonus eligible.

Castlighthealth

Castlight Health is a company dedicated to improving healthcare experiences by providing innovative solutions that enhance customer satisfaction and drive retention. The organization focuses on delivering exceptional products and services to clients, including direct-to-consumer clients, health plans, and primary care clinics. With a commitment to strategic thinking and data-driven processes, Castlight Health aims to cultivate strong relationships with clients, ensuring their success through effective project management and collaboration.

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