Bilingual Customer Service Representative (English/French) - Remote

Overview

As a Bilingual (English/French) Customer Service Representative, you will be responsible for addressing and resolving queries from Household Panel Members, assisting with scanner operations, and updating panel information.

In Short

• Part-time contract opportunity in the Greater Toronto Area (GTA)
• Investigate and solve telephone and email queries
• Assist panel members with scanner operations
• Update panel information
• Excellent communication skills in English and French required
• Demonstrated problem-solving skills and attention to detail
• Ability to multi-task and work in a team environment
• Strong customer focus and pleasant telephone manner
• Technically savvy with MS Office, especially Excel
• Flexible working environment and benefits offered

Requirements

• Fluent in English and French (oral and written)
• Strong problem-solving skills
• High attention to detail
• Good logic and interpersonal skills
• Proven ability to multi-task
• Customer-focused attitude
• Experience with MS Office
• Ability to work in a team environment

Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning access
• Employee Assistance Program (EAP)