Head of Merchant & Customer Operations - Remote

Overview

Nickel is one of Europe’s great success stories in the Fintech industry and has become a well recognized actor for financial inclusion. Thanks to a unique distribution model, everyone can open a current account in only a few minutes in a local store around the corner.

In Short

• Lead and develop the German Operations team and Customer Service outsourcing platform.
• Maximize customer satisfaction and engagement.
• Optimize operational workflows and processes.
• Manage regulatory requests and ensure compliance.
• Prevent risks associated with operations.
• Work closely with local and central teams for coordination.

Requirements

• Proven leadership experience in operations management.
• Deep understanding of point-of-sale and customer service needs.
• Ability to manage daily operations with a strategic perspective.
• Strong analytical and problem-solving abilities.
• Excellent interpersonal and communication skills in German and English.

Benefits

• Opportunity to join an inclusive and diverse company.
• Part of a dynamic and motivated team.
• Attractive remuneration package with additional benefits.
• Attractive office location in Berlin.
• Permanent employment contract.
• 30 days of vacation.
• Hybrid work model (up to 12 days of home office per month).
• Development and learning opportunities.