Technical Account Manager - Remote

Overview

The Technical Account Manager (TAM) at NICE is responsible for resolving complex problems and providing excellent technical and customer service to key accounts, ensuring client success and fostering long-term relationships.

In Short

• Drive Client Success: Become a trusted advisor for key clients, resolving complex technical challenges.
• Foster Strategic Relationships: Build strong, collaborative relationships with clients.
• Deliver Exceptional Service: Collaborate across teams to provide exceptional technical support.
• Technical Expertise: Leverage knowledge of NICE products to troubleshoot client issues.
• Client-Centric Approach: Understand client business needs and enhance their success.
• Communication & Knowledge Sharing: Develop impactful presentations and train clients.
• Continuous Improvement: Contribute to product development based on client feedback.

Requirements

• Bachelor's degree in Computer Science, Business Information Systems, or related field.
• 5 years of experience in a technical or service role.
• Proficiency in technical problem-solving and analytical skills.
• Excellent customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Knowledge of contact center software design and functionality.

Benefits

• Work in a fast-paced, collaborative environment.
• Endless internal career opportunities across multiple roles.
• Flexible working model with remote work options.