Technical Account Manager - Remote

Overview

The Technical Account Manager (TAM) at NICE is responsible for managing customer relationships post-purchase, ensuring customer success with NICE CX products, and resolving complex technical issues.

In Short

• Act as the single point of contact for assigned accounts.
• Resolve customer issues and provide technical support.
• Develop strong relationships with customers.
• Work collaboratively with various teams to ensure customer satisfaction.
• Conduct training and presentations for customers.
• Maintain knowledge of NICE CX products and industry trends.
• Participate in team goal achievement.
• Handle escalations and improve processes.
• Ensure timely communication and updates in the CRM system.
• Accountable for customer satisfaction and retention.

Requirements

• 6+ years in a Technical/Service role.
• Excellent analytical and troubleshooting skills.
• Strong customer service and communication skills.
• Proficient in Microsoft Office applications.
• Experience with contact center software.
• Ability to multitask in a fast-paced environment.
• Knowledge of TCP/IP and VoIP technology.
• Experience in database and SQL concepts.
• Ability to work independently.
• Demonstrated technical problem-solving proficiency.

Benefits

• Opportunity to work in a fast-paced, collaborative environment.
• Endless internal career opportunities.
• Work with a market leader in AI and cloud technology.
• Be part of a global team.
• Contribute to innovative projects and initiatives.