Technical Account Manager - Remote

Overview

The Technical Account Manager (TAM) at NICE is responsible for managing customer relationships post-purchase, ensuring customer success with our products, and resolving complex technical issues.

In Short

• Act as the single point of contact for assigned accounts.
• Develop and maintain effective relationships with customers.
• Provide excellent technical and customer service.
• Collaborate with various teams to resolve customer issues.
• Demonstrate in-depth knowledge of NICE CX products.
• Understand customer environments and propose solutions.
• Present customized reports and presentations to customers.
• Assist customers in preparation for go-live.
• Occasional travel (up to 25%) required.

Requirements

• Bachelor's Degree in Computer Science or related field.
• 6+ years in a Technical/Service role.
• Excellent analytical and troubleshooting skills.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Proficient in Microsoft Office applications.
• Working knowledge of contact center software.
• Experience in meeting customer time constraints.

Benefits

• Opportunity to work in a fast-paced, collaborative environment.
• Endless internal career opportunities.
• Be part of a market-leading company.
• Work with a team of top professionals.