Lead Business Consultant, Workforce Management - Remote

Overview

This is an exciting consulting position within the NICE Value Realization Services (VRS) Organization that is focused on owning our customers’ business case and driving increased adoption and value of the NICE Workforce Management (WFM) solutions.

In Short

• Owns our customer’s Workforce Management Transformation Strategy.
• Provides best practice guidance to ensure customer fully optimizes their business process and maximizes the full potential of the NICE WFM solution(s).
• Designs change strategy across people, process, and technology.
• Builds long-term relationships with customers, becoming a trusted advisor.
• Organizes and guides Application Business Consultants through program leadership.
• Provides individual accountability toward assurance of customer value realization.
• Identifies opportunities for additional engagements through service subscription renewals and business development.

Requirements

• Minimum of 5 years of business consulting experience supporting a contact center environment with Workforce Management.
• Experience with synchronous and asynchronous contact routing environments.
• Responsible for successful delivery of contact center performance improvement.
• Lead consulting projects to drive process improvement.
• Own and manage senior stakeholder relationships.
• Independently discover, identify, and create financial business cases.
• Develop and maintain relationships with customers.

Benefits

• Join an ever-growing, market disrupting, global company.
• Work in a fast-paced, collaborative, and creative environment.
• Endless internal career opportunities across multiple roles and domains.
• Be part of a team comprised of the best of the best.
• Opportunity for personal and professional growth.