Total Rewards Client Manager - Remote

Overview

The Total Rewards Client Manager is responsible for assisting Newfront employee benefits clients on a day-to-day basis by servicing them with the optimal combination of employee benefit programs, communication, and service administration to help them achieve their business goals.

In Short

• Build strategic relationships with clients and carrier partners.
• Serve as the primary contact for clients and support Business Consultant or Sr. Business Consultant on client accounts.
• Manage client project plans and lead client calls.
• Assist with client meeting deliverables and actively participate in the meetings.
• Manage the annual client calendar including renewal and marketing processes for clients.
• Attend and conduct all client meetings, including renewal and open enrollment.
• Manage escalated and complex client issues with minimal guidance.
• Manage product and carrier implementations.
• Coordinate the management of client technology solutions alongside the Total Rewards Technology team.
• Develop and deliver communication strategies for clients.

Requirements

• Minimum of 3-5 years of insurance industry experience.
• Employee Benefits experience required.
• Exceptional communication skills: written, public speaking and presentation preparation.
• Excellent customer service skills, professionalism, and tact.
• Ability to be resourceful, take initiative, solve problems, and offer solutions.
• Deep understanding of insurance industry knowledge.
• Capability to project plan, delegate and provide oversight.
• Adaptability and flexibility to address issues and respond to client needs.
• Capacity to analyze data, adopt use of technology systems, and software applications.
• Strength in multi-tasking and understanding urgency by working through changing priorities and deadlines.

Benefits

• Competitive salary range and total compensation package.
• Comprehensive medical, financial, and other benefits.
• 401(k) eligibility.
• Various paid time off benefits, such as vacation, sick time, and parental leave.
• Inclusive workplace environment.