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Technical Content Specialist - Remote

Posted 4 days ago
Writing
Full Time
USA

Overview

As a Technical Content Specialist at Bluehost, you will create and maintain clear, accurate technical documentation that focuses on Linux command-line concepts, product functionality, troubleshooting, and best practices, supporting internal teams and customers.

In Short

  • Create and maintain technical documentation.
  • Author step-by-step tutorials and develop SOPs.
  • Utilize AI-driven content optimization and SEO strategies.
  • Collaborate with stakeholders on content strategy.
  • Analyze customer feedback to guide documentation improvements.
  • Support the creation of supplemental learning assets.
  • Advocate for continuous improvement in content quality.
  • Strong analytical and problem-solving skills required.
  • Experience in a customer success-focused environment.
  • Familiarity with knowledge management systems.

Requirements

  • Proficiency in Linux environments.
  • Experience with command-line interface documentation.
  • Proven experience creating SOPs and compliance documentation.
  • Excellent written communication skills in English.
  • Familiarity with multimedia tools and video editing.
  • Knowledge of scripting languages like Bash or Python is a plus.
  • Background in technical customer support or training preferred.
  • Strong public speaking and presentation skills.
  • Effective note-taking and synthesis skills.
  • Knowledge of instructional design methodologies preferred.

Benefits

  • Work-life balance and a culture of diversity and inclusion.
  • Excellent health insurance options.
  • Matching 401K and tuition reimbursement.
  • Generous vacation policy.
  • Opportunities for career growth and mentorship.

N.D

Newfold Digital

Newfold Digital is a prominent web technology company that serves nearly seven million customers worldwide. Established in 2021 through the merger of Endurance Web Presence and Web.com Group, Newfold Digital boasts a robust portfolio of well-known brands, including Bluehost, HostGator, and Network Solutions. The company is dedicated to helping businesses of all sizes build effective digital presences through a wide range of products and personalized support. Newfold Digital prides itself on its collaborative approach, focusing on understanding customer needs to deliver tailored solutions that drive results. With a commitment to diversity and inclusion, the company fosters a supportive culture that encourages employees to bring their authentic selves to work.

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