Technical Content Specialist - Remote

Overview

As a Technical Content Specialist at Bluehost, you will create and maintain clear, accurate technical documentation that focuses on Linux command-line concepts, product functionality, troubleshooting, and best practices, supporting internal teams and customers.

In Short

• Create and maintain technical documentation.
• Author step-by-step tutorials and develop SOPs.
• Utilize AI-driven content optimization and SEO strategies.
• Collaborate with stakeholders on content strategy.
• Analyze customer feedback to guide documentation improvements.
• Support the creation of supplemental learning assets.
• Advocate for continuous improvement in content quality.
• Strong analytical and problem-solving skills required.
• Experience in a customer success-focused environment.
• Familiarity with knowledge management systems.

Requirements

• Proficiency in Linux environments.
• Experience with command-line interface documentation.
• Proven experience creating SOPs and compliance documentation.
• Excellent written communication skills in English.
• Familiarity with multimedia tools and video editing.
• Knowledge of scripting languages like Bash or Python is a plus.
• Background in technical customer support or training preferred.
• Strong public speaking and presentation skills.
• Effective note-taking and synthesis skills.
• Knowledge of instructional design methodologies preferred.

Benefits

• Work-life balance and a culture of diversity and inclusion.
• Excellent health insurance options.
• Matching 401K and tuition reimbursement.
• Generous vacation policy.
• Opportunities for career growth and mentorship.