Legal Supervisor (Paralegal Team) - Remote

Overview

Join the New Frontier Immigration Law team and help change the lives of 1 million undocumented immigrants in the USA. This role focuses on leading legal support teams and enhancing client service.

In Short

• Lead and develop paralegal teams.
• Provide coaching and performance management.
• Ensure operational excellence and process enforcement.
• Handle client escalations and ensure service excellence.
• Conduct regular 1-on-1 meetings and performance reviews.
• Monitor work quality and track key performance indicators.
• Foster a positive team culture aligned with firm values.
• Manage HR issues and support team development.
• Experience in high-volume, process-driven environments.
• Comfortable working remotely and leading distributed teams.

Requirements

• 3–5 years of people management experience.
• Proven track record of coaching and developing teams.
• Comfortable with accountability and performance standards.
• Strong understanding of operational excellence.
• Exceptional communication and interpersonal skills.
• Bilingual (Spanish/English) preferred.

Benefits

• Opportunity to make a significant impact on immigrant communities.
• Supportive work environment focused on personal growth.
• Collaborative team culture.
• Professional development opportunities.
• Flexible remote work options.