Bilingual Sales & Customer Service Representative - Remote

Overview

We are looking for a Bilingual (Spanish/English) Sales & Customer Service Representative to join our growing team. This isn’t just a call center role — this is mission-driven sales work that connects immigrant families with the legal help they need to build brighter, safer futures.

In Short

• Manage a high volume of inbound and outbound calls with empathy and professionalism.
• Conduct thorough client needs assessments to identify how our services can help.
• Convert qualified leads into consultations through a consultative, trust-building approach.
• Meet or exceed performance goals, including sales conversions and call metrics.
• Navigate sensitive conversations with cultural awareness, discretion, and compassion.
• Maintain accurate and timely notes in our CRM system.
• Collaborate with teammates to continuously improve the client journey and sales strategy.
• Go the extra mile to engage and support clients who need hope and clarity.

Requirements

• Minimum 3+ years of successful sales experience (preferably service-based).
• Strong customer service background with excellent phone communication skills.
• Bilingual fluency in English and Spanish (spoken and written).
• Ability to work evenings/weekends if client demand requires.
• Reliable home office setup (computer, headset, camera, internet).

Benefits

• Join a mission-driven team focused on making a difference.
• Opportunity for performance incentives and bonuses.
• Work in an environment that values empathy and grit.
• Engage in meaningful conversations that impact lives.
• Grow intentionally within a fast-growing law firm.