Bilingual Sales & Customer Service Representative - Remote

Overview

Join the New Frontier Immigration Law team and help change the lives of 1 million undocumented immigrants in the USA. Our fast-growing, mid-sized law firm in Phoenix, AZ is committed to humanitarian-based immigration and finding innovative solutions for seemingly impossible problems.

In Short

• Join a values-driven team that believes in hope, courage, and transformation.
• Thrive in a role that blends empathetic customer service with performance-driven sales.
• Manage a high volume of inbound and outbound calls with professionalism.
• Convert qualified leads into initial consultations.
• Meet or exceed performance goals.
• Maintain accurate notes in our CRM system.
• Navigate sensitive conversations with cultural awareness.
• Work closely with teammates to improve client experience.
• Be part of a supportive culture with growth opportunities.
• Receive recognition and incentives for great work.

Requirements

• At least 3 years of proven experience in consultative or service-based sales.
• Fluent in English and Spanish.
• Strong customer service background.
• Ability to work some evenings/weekends.
• Experience in legal services or high-volume phone environments is preferred.

Benefits

• Purposeful work that helps families stay together.
• Supportive culture with values-driven team.
• Growth opportunities in immigration law and consultative sales.
• Incentives for individual and team performance.