Technology Experience Domain Specialist - Studio Production - Remote

Overview

The Technology Experience Domain Specialist (TEDS) at Netflix serves as a Tier 2 subject matter expert, focusing on enhancing user experience and resolving technical issues within the Studio Production domain.

In Short

• Act as a Tier 2 support expert for specific technology domains.
• Collaborate with partners to improve user experience.
• Maintain and measure digital support interaction content.
• Resolve escalated support issues from Tier 1 Specialists.
• Curate the Jira backlog for the domain.
• Conduct training and documentation for support staff.
• Analyze support trends and recommend improvements.
• Participate in product testing and supportability reviews.
• Support general ticket queues during peak times.
• Stay informed about production technology updates.

Requirements

• Proven experience as a Technology Experience Specialist.
• Ability to assess and leverage data for user experience improvements.
• Strong organizational and adaptability skills.
• Experience in documentation and knowledge sharing.
• Familiarity with production planning tools and workflows.
• Excellent communication and collaboration skills.
• Ability to analyze support data for actionable insights.
• Experience in training and coaching support staff.
• Understanding of production data structures.
• Awareness of the production technology ecosystem.

Benefits

• Competitive annual salary with stock options.
• Diversity and inclusion initiatives.
• Opportunities for professional growth and development.
• Work with a leading global entertainment service.
• Collaborative and innovative work environment.
• Access to a wide range of entertainment content.
• Flexible work arrangements.
• Support for accommodations during the hiring process.
• Equal-opportunity employer.
• Commitment to building stronger teams through diversity.