Technology Experience Specialist - Remote

Overview

The Technology Experience Specialist at Netflix plays a vital role in providing technical support to users, focusing on improving the overall technology experience through user engagement and problem-solving.

In Short

• Serve as the primary point of contact for technical assistance.
• Investigate and document user interactions to identify trends.
• Manage technical issues and escalate as necessary.
• Compose bug reports and recommend experience improvements.
• Engage with a global team to enhance user journeys.
• Participate in efforts to improve technology user experience.
• Maintain high-quality technical support standards.
• Work in a hybrid setup, at least twice a week in the office.
• Foster an inclusive team environment.
• Continuously develop skills and seek learning opportunities.

Requirements

• Strong critical thinking and troubleshooting skills.
• Robust documentation mindset.
• Proactive in seeking opportunities to improve user experience.
• Excellent communication skills in English.
• Collaborative and supportive team player.
• Fluency in English (business level).
• Amenable to a hybrid working setup.
• Experience with Zendesk and Jira is a plus.
• Ability to engage with users through various platforms.
• Commitment to diversity and inclusion.

Benefits

• Opportunity to work with a leading entertainment service.
• Flexible working hours.
• Inclusive work environment.
• Access to best-in-class resources and training.
• Engagement with a global team.
• Opportunities for personal and professional growth.
• Support for diverse backgrounds and experiences.
• Participation in a culture that values learning and development.