Technical Customer Service Representative - Remote

Overview

LeadVenture is looking for a skilled Customer Service Representative to support our Dealer Car Search brand. This role is perfect for someone who excels in customer service and is also technically savvy. You’ll be responsible for providing top-tier support to our dealership clients, troubleshooting technical issues, and assisting them with navigating challenges in a professional and efficient manner. The ideal candidate will be someone who can handle customer inquiries effectively, resolve issues, and offer helpful solutions.

In Short

• Address customer inquiries and resolve issues via email or phone, ensuring high satisfaction and maintaining professionalism.
• Demonstrate necessary steps to address and resolve customer challenges, fulfilling their needs effectively.
• De-escalate issues and assist customers with technical troubleshooting, focusing on software and network-related problems.
• Provide best practices consulting to clients, offering suggestions for process improvements to enhance their experience.
• Handle high-volume inquiries and ensure prompt resolution through a CRM ticketing system.
• Offer remote support via tools like GoToMeeting and GoToAssist.

Requirements

• 2+ years’ experience in customer service with excellent phone etiquette and active listening skills.
• Strong technical troubleshooting experience, particularly with software, networks, and general computer systems.
• Help Desk experience.
• Strong organizational skills and the ability to handle high-volume inquiries in a fast-paced environment.
• Familiarity with CRM ticketing systems, SEO, social media management, and reputation management.
• Experience with Google Analytics and managing Google pages.
• Knowledge of internet browser support, Windows operating systems, and general technical support practices.

Benefits

• Join a leading SaaS provider in the automotive industry.
• Work in a supportive and dynamic team environment.
• Opportunities for professional growth and development.
• Access to various tools and resources to enhance your work.
• Flexible work arrangements.