Customer Service Representative with Technical Focus - Remote

Overview

INOMETA is a technology leader in lightweight products made from aluminum and composite materials with carbon fiber (CFK) and glass fiber (GFK). We specialize in innovative lightweight solutions and functional surfaces.

We develop, manufacture, and refine all rotating elements for the film, paper, printing, and packaging industry: technical pipes, roller tubes, and winding tubes, guide rollers, raster rollers, and printing adapters. Additionally, we offer versatile functional coatings.

Join us in shaping the company's future success – strengthen INOMETA at our location in Herford.

In Short

• We are looking for a dedicated Customer Service Representative with a technical focus for our team in Herford, Germany.
• You will be the first point of contact for our customers alongside the sales team.
• Provide exceptional support and utilize your technical knowledge to solve complex problems.
• Configure customer-specific solutions during the offer and order phase using our system landscape.
• Conduct individual technical specifications of our products and oversee them.
• Create appropriate cost calculations and offers.
• Resolve technical customer issues related to our products and services.
• Coordinate with sales, purchasing, CAD, and production control as a central point in order configuration and administration.
• Advise and inform our domestic and international customers as an internal contact person.
• Maintain article and master data in our ERP system.

Requirements

• You are best suited for us if you have completed a technical training or are a certified mechanical engineering technician.
• You have experience in customer service, preferably in a technical support role.
• You possess strong communication skills and the ability to explain technical concepts in simple terms.
• You are familiar with processing technologies such as CNC machining, turning, milling, assembly, surface treatment, grinding, heat treatment, coating, etc.
• You have basic knowledge of electrical engineering.
• You bring good assertiveness.
• You are flexible and resilient.
• You have good knowledge of MS Office and ERP systems.
• You have good English skills.

Benefits

• Modern and bright workplaces.
• Attractive salary package (profit-sharing, subsidy for company pension schemes, and (old-age) asset-building benefits of € 26.59).
• 30 days of vacation, attractive special leave regulations (e.g., you always have off on December 24 and 31).
• Individual working time concepts.
• Professional onboarding and a targeted and intensive training phase.
• Open corporate culture for shaping and improving your own working environment.
• Quick decision-making processes and flat hierarchies.
• Training and development programs.
• Professional health management.
• Exclusive employee discounts at over 800 brands (Corporate Benefits).
• Cost-effective e-bike leasing.
• Regular employee events and company activities.
• Free water dispensers.
• Good access to public transport and sufficient parking for bikes and cars.