Technical Customer Service Representative - Remote

Overview

We are seeking a highly skilled and tech-savvy Technical Customer Service Agent to support our thriving eCommerce subscription business. This role demands exceptional leadership abilities, extensive experience in customer service management, and a solid understanding of eCommerce operations.

In Short

• Identify and resolve the root causes of systemic customer issues.
• Deliver prompt, professional, and effective support via email and chat.
• Troubleshoot technical and functional issues related to website performance and subscriptions.
• Utilize tools such as Shopify, Recharge, and Gorgias CRM.
• Contribute to the creation of help center articles and FAQs.
• Collaborate with cross-functional teams.

Requirements

• Bachelor’s degree in Business Administration, Communications, or related field.
• Minimum of 5 years of experience in customer service management.
• Proven expertise in customer support, preferably in eCommerce.
• Exceptional technical aptitude and proficiency in relevant tools.
• Strong problem-solving abilities and strategic thinking.

Benefits

• Competitive salary package.
• Work remotely in a dynamic environment.
• Opportunities for professional growth.
• Collaborative and inclusive company culture.