Technical Customer Service Representative - Remote

Overview

The company operates worldwide and sets global and European standards in high-end bathroom interior design. High-quality sanitary technology combined with collaboration with internationally renowned designers ensures sustainable success with commercial and private customers. We are looking for a Technical Customer Service Representative for the team in the industrial area of Rapperswil SG.

In Short

• Provide technical support for service inquiries.
• Assist in the preparation of monthly statistics for all service organizations.
• Maintain all data on internal and external platforms.
• Review and approve product changes from customers and suppliers.
• Support product change projects in the product lifecycle.
• Assist in creating product training materials for customers and sales representatives.
• Participate in quality assurance measures.
• Be a project member in new developments and product FMEAs.
• Evaluate returns in collaboration with quality assurance.

Requirements

• Training with professional experience in commercial and technical fields.
• Experience in technical customer service.
• Professional experience in sanitary technology.
• Ability to handle stress and enjoy customer interaction.
• Good appearance and confident German language skills.
• Solution-oriented approach.
• Solid knowledge of IT programs.
• Languages: German and English; additional languages are an advantage.

Benefits

• Exciting and successful company.
• New office space in a low-traffic industrial area.
• 40-hour work week.
• Room for personal development.
• Empathetic supervisors.
• Well-established team.
• SME with 10 employees.
• Home office by arrangement.