Implementation Specialist - Remote

Overview

An overview paragraph about the job

In Short

• Communicate with customers during the design and build of their website and make sure they stay on track to reach their goal go-live date
• Manage multiple customer projects at any given time and serve as a point of contact for your customers throughout the development of their website
• Serve as a liaison between the Implementation team and other teams within the Website Development department
• Educate the customer on website and digital marketing standards and best practices
• Develop specifications for the overall design and content of the customer’s website based on the needs of the specific business and communicate that information to the development team
• Coordinate with the development team to deliver a quality product to the customer

Requirements

• Strong customer service skills and an interest in working directly with customers via telephone, email, and video conferencing
• Strong communication skills, with a focus on business and professional writing
• Strong time management, prioritization, and multi-tasking skills
• Ability to interpret a variety of information furnished in written and oral form.
• Ability to solve practical problems and deal with a variety of situations without standard solutions
• Ability to work in conjunction with other internal departments to achieve goals
• Must be comfortable keeping the client within specifications for the product
• Proficiency with Microsoft Word, Outlook, Excel, etc.
• Basic knowledge of website trends and best practices
• Interest in Web Design, Web Development, Graphic Design or Project Management
• Basic knowledge of SEO, SEM, digital and email marketing

Benefits

• Job satisfaction from helping customers achieve their website goals
• Opportunity to work in a dynamic environment
• Engagement with a variety of projects
• Collaboration with different teams
• Professional growth and development opportunities