Technical Customer Service Representative - Remote

Overview

As a Technical Customer Service Representative, you will be the first point of contact for clients experiencing technical issues. Your role will involve troubleshooting and resolving technical problems efficiently via email and live video calls.

In Short

• Provide technical support and troubleshooting for client inquiries via email.
• Conduct live video calls to assist clients with technical issues.
• Document client interactions and resolutions for future reference.
• Maintain excellent client communication and set clear expectations.
• Handle sensitive client interactions with professionalism.
• Take initiative in resolving issues independently.
• Collaborate with internal teams for improved support.
• Strong verbal and written communication skills are essential.
• Experience in technical customer service is required.
• Comfortable with customer support tools and ticketing systems.

Requirements

• 2+ years of experience in a technical customer service role.
• Proven experience troubleshooting technical issues.
• Strong communication skills in English.
• Ability to manage multiple inquiries simultaneously.
• Experience with customer support tools is a plus.
• Detail-oriented and proactive problem-solver.

Benefits

• Opportunity to grow with an innovative company.
• Work from home flexibility.
• Be part of a dedicated team focused on customer satisfaction.
• Engage in ongoing professional development.