Technical Service Representative - Remote

Overview

The Technical Service Representative is responsible for providing support and assistance to customers, ensuring their technical issues are resolved efficiently.

In Short

• Provide technical assistance to customers.
• Resolve customer issues effectively and efficiently.
• Communicate clearly with customers.
• Document customer interactions and solutions.
• Work collaboratively with other team members.
• Stay updated on product knowledge.
• Handle customer inquiries via various channels.
• Maintain a high level of customer satisfaction.
• Participate in training and development programs.
• Adhere to company policies and procedures.

Requirements

• Strong communication skills.
• Technical knowledge relevant to the products.
• Experience in customer service roles.
• Ability to troubleshoot technical issues.
• Detail-oriented with strong problem-solving skills.
• Ability to work independently and remotely.
• Familiarity with customer service software.
• Willingness to learn and adapt to new technologies.
• Ability to handle stressful situations calmly.
• Team player with a positive attitude.

Benefits

• Competitive salary and benefits package.
• Opportunities for career advancement.
• Work from home flexibility.
• Comprehensive training programs.
• Supportive work environment.
• Access to company resources and tools.
• Health and wellness initiatives.
• Employee discounts and perks.
• Regular team-building activities.
• Recognition programs for outstanding performance.