Customer Service Representative (Ecommerce/AI-Enabled) - Remote

Overview

We’re looking for a detail-oriented, resourceful Customer Service Representative with experience in Shopify admin and a strong comfort level using AI tools. You’ll be the first point of contact for our customers, ensuring a smooth and friendly experience while also handling light backend operations. This role blends human empathy with tech-enabled efficiency.

In Short

• Respond to customer inquiries using a mix of personal judgment and AI-assisted drafts.
• Personalize AI-generated responses to ensure an authentic, empathetic tone.
• Monitor and update customer support templates/macros to match evolving needs.
• Escalate complex or sensitive issues to appropriate internal teams.
• Handle refunds, cancellations, and exchanges through Shopify.
• Manage chargebacks and submit supporting documentation.
• Process customer requests for address, size, or product changes.
• Identify and report potential fraud or policy violations.
• Keep Shopify data clean and organized.

Requirements

• Experience with Shopify admin.
• Comfortable using AI tools like ChatGPT and Gorgias AI.
• Strong communication skills.
• Detail-oriented and resourceful.
• Ability to handle customer inquiries with empathy.

Benefits

• Opportunities for professional growth.
• Dynamic work environment.
• Flexible working hours.
• Access to the latest AI tools.