Customer Service Representative (Ecommerce) - Remote

Overview

A dedicated Customer Service Representative is needed to manage inbound communications and efficiently handle client queries for an eCommerce florist.

In Short

• Serve as the initial point of contact for client queries.
• Triage and escalate calls and emails for timely resolution.
• Manage the company’s inbox and ensure follow-through on tasks.
• Collaborate with the internal team via Slack.
• Maintain organized records through data entry.

Requirements

• Minimum of 5 years of customer service experience.
• Proficiency in Gorgias for customer inquiries.
• Experience with CRM platforms like ActiveCampaign.
• Excellent written and verbal communication skills.
• Strong attention to detail and organizational skills.

Benefits

• Opportunity to work in a rapidly expanding eCommerce environment.
• Flexible working hours from Monday to Friday.
• Work remotely from anywhere in Argentina.
• Be part of a team redefining the bridal floral experience.