Patient Access Team Lead - Healthcare Account - Remote

Overview

The Patient Access Team Lead at Neolytix is responsible for leading a team of customer service professionals in the healthcare sector, ensuring timely delivery of services and managing client queries.

In Short

• Lead a team of Customer Service Professionals.
• Respond to client queries and manage escalations.
• Monitor workflow and daily targets.
• Track metrics for attendance and productivity.
• Develop processes to improve team productivity.
• Participate in pilot projects and knowledge transition.
• Resolve personnel conflicts within the team.
• Identify trends to aid collections.
• Experience with Athena EMR/EHR preferred.
• Work in a hybrid model.

Requirements

• Internet speed of 30MBPS or higher.
• i5 or higher processor/Mac 2020 or later.
• Minimum of 8 GB RAM.
• Private and quiet home office area.
• Backups for power or Telco interruptions.
• Good headset and webcam.

Benefits

• Company events.
• Health insurance.
• Opportunities for promotion.