Housing Senior Support Consultant - Remote

Overview

Join our team as a Senior Support Consultant and become the go-to expert for solving complex challenges! This role offers the opportunity to learn, grow, and make a real impact for customers in the housing sector.

In Short

• Role can be remote or hybrid, subject to location.
• Work on a mix of technical troubleshooting and customer interaction.
• Full training on products provided.
• Normal hours are 9:00–17:30, Monday to Friday.
• Cover Canadian hours one week in every 10.
• Collaborate with a team to resolve application support issues.
• Ensure efficient issue handling using ITIL best practices.
• Develop technical support documentation.
• Identify opportunities for additional services.
• Help customers deliver essential housing services.

Requirements

• Strong SQL skills for querying databases.
• Experience supporting web-deployed applications.
• Good understanding of service delivery within SLAs.
• Excellent customer relationship and communication skills.
• Experience with NEC Housing is highly desirable.
• Knowledge of operating systems (Windows Server, Linux).
• Familiarity with APIs and integration tools.
• ITIL v4 Foundation certification preferred.
• Intermediate or advanced Microsoft Office skills.

Benefits

• Private Medical Cover funded by NEC for Employees.
• 25 days paid holiday with the option to buy/sell.
• 4 x basic salary life assurance cover funded by NEC.
• A Group Pension Plan with employer contributions up to 8.5%.
• Access to LinkedIn Learning with over 15,000 courses.
• Flexible benefits to suit individual needs.