Acumatica Senior Support Consultant - Remote

Overview

The Senior Support Consultant will be a vital member of the Customer Care team, addressing customer support issues, report writing, module configuration, and training.

In Short

• Support Acumatica ERP for existing customers.
• Responsible for report writing, product configuration, testing, and training.
• Establish and maintain a trusted advisor relationship with customers.
• Achieve utilization targets while ensuring high customer satisfaction.
• Demonstrate expert proficiency in at least one focus area.
• Proactively communicate status and issues to management.
• Strong verbal and written communication skills are essential.

Requirements

• A four-year degree in Business, Accounting, MIS, or equivalent is required.
• Minimum of three years of experience with Acumatica.
• Detail-oriented with strong analytical and planning abilities.
• Experience in customer-facing business functions.
• Acumatica certifications are a plus.
• Strong collaboration and communication skills.

Benefits

• Work remotely from anywhere in the US.
• Opportunity for professional development and certification.
• Flexible work environment.
• Engagement with a supportive team.