2nd Line Support Consultant - Remote

Overview

The 2nd Line Support Consultant will provide essential support to customers using our applications, ensuring their queries and incidents are resolved efficiently.

In Short

• Provide 2nd line support to customers.
• Interact with customers via phone and electronically.
• Conduct investigations and resolve customer queries.
• Manage customer accounts.
• Maintain detailed records of customer interactions.
• Monitor application systems and security alerts.
• Recreate customer reported issues using guides.
• Collaborate with teams within the business.
• Support the roll-out of applications.

Requirements

• Self-motivated with a desire to learn.
• Organized and methodical in approach.
• Enjoys helping people.
• Good level of computer literacy.
• Strong oral and written communication skills.
• Exhibits empathy and patience.
• Ability to work independently and in a team.

Benefits

• Private Medical Cover funded by NEC.
• 25 days paid holiday with options to buy/sell.
• Life assurance cover funded by NEC.
• Group Pension Plan with employer contributions.
• Flexible benefits tailored to individual needs.
• Employee assistance programme for support.