3rd Line IT Support Consultant - Remote

Overview

We are looking for an experienced technical consultant to join our Customer Infrastructure Team, focusing on one of Smartdesc’s largest global clients in Canary Wharf.

In Short

• Join a leading IT Managed Service Provider (MSP) focused on the UK non-profit sector.
• Work independently with guidance on client IT infrastructure.
• Ensure IT systems work efficiently and propose improvements.
• Strong technical skills required for fault finding and problem-solving.
• Experience with VMWare, Hyper-V, Azure AD, and Office 365.
• Handle escalations and maintain high-quality service.
• Contribute to a culture of personal development and growth.
• Enjoy a flat management structure with high freedom in job execution.
• Be part of a company with a strong retention rate and commitment to employee development.
• Work with diverse technologies and nonprofit organizations.

Requirements

• Strong technical skills in IT support and infrastructure.
• Experience with VMWare vSphere and/or Microsoft Hyper-V.
• Knowledge of storage platforms and physical server equipment.
• Experience in configuring and troubleshooting Azure AD.
• Understanding of Active Directory and MS Exchange migration.
• Familiarity with DNS and network troubleshooting.
• Ability to configure firewalls, routers, and switches.
• Experience with Veeam Backup & Replication.
• Proficiency in PowerShell scripting.
• Strong problem-solving skills under pressure.

Benefits

• Structured Professional Development Plans.
• Access to market-leading e-Learning and certifications.
• Monthly protected learning time.
• Paid-for certifications to support development.
• High degree of freedom in job execution.
• Opportunity to work with amazing nonprofit organizations.
• Strong focus on personal development.
• Ethical and customer-focused work environment.
• Flat management structure with no internal politics.
• High employee retention rate.