Senior L2 Support Engineer - Remote

Overview

Nebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Our employees work at the cutting edge of AI cloud infrastructure alongside some of the most experienced and innovative leaders and engineers in the field.

In Short

• We are looking for a Senior L2 Support Engineer to resolve complex technical issues escalated by Nebius clients and Technical Account Managers.
• This role demands advanced expertise, strong problem-solving skills and a customer-focused approach.
• Lead process improvements, mentor junior staff and develop scalable support practices.
• Work in our office in Amsterdam or remotely from any other EU country.
• This is a shift work position.
• Responsibilities include diagnosing and resolving advanced technical issues across various environments.
• Serve as a technical escalation point for complex troubleshooting scenarios.
• Investigate and resolve storage-related issues leveraging expertise in data storage architectures.
• Apply ML knowledge to support model deployment and performance tuning.
• Design and develop automation scripts to improve operational efficiency.

Requirements

• Expertise in Linux administration.
• Advanced networking skills.
• Advanced knowledge of Kubernetes.
• Advanced experience with cloud platforms (AWS, Azure, GCP).
• Advanced Python/Bash scripting skills.
• Intermediate knowledge of machine learning pipelines.
• Advanced understanding of data storage concepts.
• Expert troubleshooting and problem-solving skills.

Benefits

• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth within Nebius.
• Hybrid working arrangements.
• A dynamic and collaborative work environment that values initiative and innovation.