Manager, Internal Operations - Remote

Overview

The Manager of Internal Operations plays a critical role in supporting MyEyeDr’s offices by developing, maintaining, and operationalizing processes, tools, and communication that improve consistency and efficiency across the field. This role is deeply field-facing, serving as a trusted partner and problem-solver for Operations teams while driving scalable solutions across the organization.

In Short

• Lead strategic operational programs end-to-end, including project planning, communication, execution, and reporting/follow-through.
• Spend time in field offices frequently to identify and analyze process gaps as well as capture the field team’s feedback and needs.
• Act as field advocate for processes, metrics, measurements, and tools developed for the management of the business.
• Ensure projects/initiatives have a clearly defined purpose including valuation and connection points to MyEyeDr.’s Vision and Purpose.
• Serve as cross-functional partner to other departments during development and implementation of strategic projects.
• Increase the effectiveness and productivity of MyEyeDr. by bringing clarity and strategy to action plans and field partnerships.
• Assist with the cascade of enterprise communication, improving transparency, and radiating information.
• Regularly interact with field leadership and senior management as needed on strategy, planning and operational execution.
• Identify unmet or under-served needs of the company and drive best practices and operational improvement initiatives with the leadership team.

Requirements

• Bachelor’s business degree in Business Administration or related, or the equivalent combination of education, experience and skills.
• 2+ years of retail management experience or related field.
• Previous MyEyeDr. field/office experience preferred.
• Ambitious, self-starter able to multi-task and effectively manage priorities.
• Ability to manage multiple projects concurrently without missing key deliverables.
• Detail-oriented and thorough, with an ability to think big picture.
• Adept at translating information into insights that drive quantifiable business impact.
• Ability to build relationships, lead through influence, and collaborate across teams.
• High integrity, sound judgment, and personal accountability.
• Must be able to travel as needed, up to 50% of role.

Benefits

• Career Development and Training Opportunities.
• Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more.
• Participate in our Vision coverage and associate discounts on our products.
• Participate in our 401(k) with competitive company match.
• Accrue PTO and paid holidays from day one.