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Manager, Internal Operations - Remote

Posted 2 days ago
Project Management
Full Time
USA

Overview

The Manager of Internal Operations plays a critical role in supporting MyEyeDr’s offices by developing, maintaining, and operationalizing processes, tools, and communication that improve consistency and efficiency across the field. This role is deeply field-facing, serving as a trusted partner and problem-solver for Operations teams while driving scalable solutions across the organization.

In Short

  • Lead strategic operational programs end-to-end, including project planning, communication, execution, and reporting/follow-through.
  • Spend time in field offices frequently to identify and analyze process gaps as well as capture the field team’s feedback and needs.
  • Act as field advocate for processes, metrics, measurements, and tools developed for the management of the business.
  • Ensure projects/initiatives have a clearly defined purpose including valuation and connection points to MyEyeDr.’s Vision and Purpose.
  • Serve as cross-functional partner to other departments during development and implementation of strategic projects.
  • Increase the effectiveness and productivity of MyEyeDr. by bringing clarity and strategy to action plans and field partnerships.
  • Assist with the cascade of enterprise communication, improving transparency, and radiating information.
  • Regularly interact with field leadership and senior management as needed on strategy, planning and operational execution.
  • Identify unmet or under-served needs of the company and drive best practices and operational improvement initiatives with the leadership team.

Requirements

  • Bachelor’s business degree in Business Administration or related, or the equivalent combination of education, experience and skills.
  • 2+ years of retail management experience or related field.
  • Previous MyEyeDr. field/office experience preferred.
  • Ambitious, self-starter able to multi-task and effectively manage priorities.
  • Ability to manage multiple projects concurrently without missing key deliverables.
  • Detail-oriented and thorough, with an ability to think big picture.
  • Adept at translating information into insights that drive quantifiable business impact.
  • Ability to build relationships, lead through influence, and collaborate across teams.
  • High integrity, sound judgment, and personal accountability.
  • Must be able to travel as needed, up to 50% of role.

Benefits

  • Career Development and Training Opportunities.
  • Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more.
  • Participate in our Vision coverage and associate discounts on our products.
  • Participate in our 401(k) with competitive company match.
  • Accrue PTO and paid holidays from day one.

MyEyeDr

MyEyeDr

MyEyeDr. is a high-growth, premier healthcare company that offers a total vision care concept with a unique retail experience. The organization is dedicated to making healthcare accessible by welcoming all insurance and providing a diverse selection of stylish eyewear. With a focus on delivering exceptional, personalized experiences, MyEyeDr. aims to improve the lives of its patients through the expertise of its community doctors and knowledgeable teams. The company values collaboration, professional growth, and a fun, inclusive work environment, making it an ideal place for individuals passionate about helping others and providing quality care.

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