Fulfilment Executive - Remote

Overview

In this crucial role, you will steer the process from post-sales through to onboarding, known as our “Flying Start.” Collaborating with various internal teams, including Implementation, Go-to-Market, Customer Success, and Delivery, you will serve as an essential bridge between different phases of the journey, supporting both candidates and customers to ensure they are positioned to fully benefit from our diverse range of apprenticeship programs.

In Short

• Collaborate with a range of cross-functional teams to oversee the fulfilment & implementation process post-B2B sales.
• Develop and execute comprehensive project plans for large-scale, customised launches, ensuring all pre-launch activities are completed on time.
• Deliver engaging information sessions about our programmes to both candidates and their managers, generating interest and driving high-quality candidate applications.
• Maintain effective launch project plans to guarantee the timely completion of pre-launch activities while meeting key deadlines.
• Utilise data-driven insights to proactively monitor deal progress, identify potential issues, and implement effective solutions.
• Maintain direct and effective communication with clients (including HR and Ops teams, and Apprentice Managers) to help them take full advantage of our platform and software.
• Take ownership of assigned accounts, driving process improvements to enhance operational efficiency and customer satisfaction.

Requirements

• Exceptional organizational and time management skills, with a demonstrated ability to thrive in a dynamic and fast-paced environment while adapting to changing priorities.
• Strong resilience and a growth mindset, enabling you to navigate challenges and learn from setbacks without taking things personally.
• Significant experience building strong relationships with internal & external stakeholders, particularly in collaborative settings with Sales and Customer Success teams.
• Strong analytical skills for interpreting data, identifying trends, and making informed decisions to mitigate risk and drive successful outcomes.
• A proven track record of project management, with the ability to navigate complex projects and meet deadlines, managing both internal and external stakeholders.
• A customer-centric mindset focused on delivering an exceptional experience throughout the fulfilment and onboarding process.

Benefits

• Time off - 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 4 company-wide wellbeing days and 8 bank holidays per year
• Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all in one mental health support
• Hybrid & remote work offering - with weekly visits to the London office and the opportunity to work abroad 45 days a year
• Team fun - weekly socials, company wide events and office snacks!