Junior Agent Support Manager - Remote

Overview

As the Junior Agent Support Manager, you will play a critical role in providing administrative support to the sales team, helping them acquire and retain customers. You will work to enhance the efficiency of sales processes while ensuring that customer queries and complaints are handled effectively and within the required timeframes.

In Short

• Enhance efficiency and reduce costs in sales processes.
• Support the development of systems that derive key sales metrics.
• Ensure regulatory compliance with Consumer Protection Act and FICA.
• Act as a liaison with various internal departments.
• Monitor service levels and implement improvements.
• Submit comprehensive reports on team performance and customer service metrics.
• Manage HR functions including performance management.
• Drive improvements in customer service levels.
• Collaborate with training departments to enhance sales performance.
• Ensure adherence to company policies and procedures.

Requirements

• In-depth knowledge of sales support and banking regulations.
• Understanding of FICA and CPA regulations.
• Strong customer service and conflict management skills.
• Excellent communication and time management abilities.
• Financial literacy and ability to manage costs.
• Leadership abilities with strong decision-making skills.
• A minimum of 2 years’ experience in a leadership position.
• Proven track record in sales support and customer service.
• Experience with conflict resolution and HR functions.
• Grade 12 or equivalent education.

Benefits

• Be part of a customer-focused and dynamic environment.
• Opportunity to drive improvements and streamline processes.
• Contribute to a diverse tapestry of talent.
• Join a team that values your input and growth.
• Work in a role that has a direct impact on customer satisfaction.