Head Teller - Remote

Overview

The Head Teller is responsible for managing branch float, overseeing customer service delivery, maintaining a secure environment, and ensuring that all operational and compliance standards are met.

In Short

• Manage branch float and ensure operational efficiency.
• Provide exceptional customer service and support to clients.
• Oversee security measures and address potential threats.
• Assist in team development and performance reviews.
• Ensure compliance with regulations and operational standards.
• Maintain accurate records and statistics.
• Facilitate effective communication with stakeholders.
• Implement health protocols for customer safety.
• Handle customer complaints and conflicts professionally.
• Participate in ongoing training and self-development.

Requirements

• Understanding of customer service principles.
• Knowledge of money laundering and CFT regulations.
• Strong computer literacy and communication skills.
• Minimum 2 years of experience in sales or financial services.
• Grade 12 or equivalent education.
• Proficiency in English.
• Ability to manage time effectively.
• Exceptional attention to detail.
• Integrity and reliability.
• Ability to remain calm under pressure.

Benefits

• Opportunity for professional growth and development.
• Engagement in a diverse and inclusive workplace.
• Supportive team environment.
• Contribution to community and customer satisfaction.
• Participation in KPI discussions and performance reviews.