Teller - Remote

Overview

Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner.

In Short

• Adhere to established customer service standards.
• Educate customers through digital demonstrations.
• Engage in lobby management to meet customer needs.
• Accurately balance and process customer transactions.
• Resolve escalated account service issues.
• Transition sales opportunities to banking partners.
• Complete branch-related operational activities.
• Process customer/account maintenance accurately.
• Adhere to compliance and operational risk controls.
• Promote a supportive environment reflecting the bank's brand.

Requirements

• High school diploma or equivalent (GED).
• Minimum of 6 months customer service experience.
• Proven verbal and interpersonal communication skills.
• Demonstrated exceptional customer service.
• Well-organized with time management skills.
• Proficient with internet user-level technology.
• Bilingual preferred based on branch needs.
• Physical ability to stand for long periods and lift objects.
• Ability to read fine print.
• Ability to interact with customers face to face.

Benefits

• Competitive pay range.
• Medical and retirement benefits.
• Forty hours of paid volunteer time each year.
• Support for employee growth and development.
• Commitment to a drug-free workplace.