Teller - Remote

Overview

The Teller specializes in enhancing the branch customer experience through various interactions, including digital engagement and transactional processing, while adhering to customer service standards.

In Short

• Provide exceptional customer service in a branch environment.
• Process various financial transactions accurately and efficiently.
• Engage customers through digital demonstrations and identify self-service opportunities.
• Manage lobby interactions and address customer needs proactively.
• Handle escalated account service issues until resolution.
• Complete operational tasks related to cash ordering and ATM activities.
• Maintain compliance with AML, BSA, and KYC regulations.
• Support the bank's internal control standards and audit processes.
• Stay current on operational changes and risk management.
• Work collaboratively to ensure efficient resolution of branch-related issues.

Requirements

• High school diploma or equivalent (GED).
• Minimum of 6 months customer service experience.
• Proven verbal and interpersonal communication skills.
• Exceptional customer service abilities.
• Strong organizational and time management skills.
• Proficient with internet user-level technology.
• Bilingual skills preferred based on branch needs.
• Ability to stand for long periods and lift objects weighing up to 30 lbs.
• Ability to read fine print and interact with customers face-to-face.
• Demonstrated empathy and adaptability in customer interactions.

Benefits

• Competitive pay based on experience and skills.
• Comprehensive medical benefits.
• Retirement plans.
• Paid volunteer time annually.
• Support for professional growth and development.
• Inclusive work environment promoting belonging.
• Commitment to equal employment opportunities.
• Engagement in community upliftment initiatives.
• Access to a network of branches and ATMs.
• Core values of integrity, collaboration, and curiosity.