Global Escalations & Control Lead - Remote

Overview

MSX International is looking for an automotive professional with experience of retailer service processes to recruit for a Global Escalations & Controls Lead role on a 3 month contract to support the roll out of the Goodwill programme across various international markets of our partner, a leader in the luxury automotive industry.

In Short

• Lead the implementation and development of the Goodwill Programme.
• Manage escalated cases and ensure timely resolution.
• Collaborate with regional teams and stakeholders.
• Provide insights on escalation trends and root causes.
• Design metrics to measure programme integration and retailer efficiency.
• Drive operational changes for a global service capability.
• Work cross-functionally with various teams.
• Support retailer network on valid escalations.
• Analyze data sources for successful programme rollout.
• Part of a high-impact role in customer service.

Requirements

• Deep knowledge of automotive retailer service processes.
• Experience in leading and implementing change.
• Strong data analysis skills.
• Excellent written and spoken communication skills.
• Strong stakeholder management and influencing skills.
• Collaborative approach to achievement.
• Ability to understand and deliver on the vision.
• Experience delivering projects with various stakeholders is desirable.

Benefits

• Up to £50,000 per year.
• Company car or cash alternative.
• Mobile and Laptop provided.
• Travel expenses covered.
• 25 days annual leave (plus bank holidays).
• Company contributory pension plan.
• Cashback healthcare scheme.
• Life Assurance.
• Car Salary Exchange Scheme.
• Exclusive discounts on everyday purchases and car purchases.