Onboarding Specialist for Next Ticket - Remote

Overview

Transform MSP service delivery with automated ticket dispatching! As a Onboarding Specialist for Next Ticket, you'll empower clients to optimize their workflows and boost efficiency. Your MSP experience and passion for streamlined processes will drive self-serve adoption and deliver impactful personalized onboarding.

In Short

• Become an MSPbots' Next Ticket feature expert.
• Develop engaging self-serve onboarding resources.
• Analyze effectiveness of self-serve resources.
• Conduct needs assessments for personalized onboarding.
• Deliver online training sessions for clients.
• Provide ongoing support and guidance to clients.
• Identify potential roadblocks to adoption.
• Contribute to improving the onboarding process.
• Monitor client feedback and usage patterns.
• Work in a remote, full-time capacity.

Requirements

• 3+ years of experience in an MSP environment.
• Deep understanding of ticket dispatching processes.
• Strong technical aptitude.
• Excellent communication and interpersonal skills.
• Passion for client success.

Benefits

• Permanent full-time work-from-home position.
• HMO reimbursement.
• Life Insurance reimbursement.
• Dental and Vision reimbursement.
• 15 PTO credits convertible to cash.
• Training/Development reimbursement.
• US Holiday Pay.