Philips MR Technical Support Engineer - Remote

Overview

The Philips MR Technical Support Engineer (TSE) drives customer satisfaction through Service Excellence by providing technical support and counsel both remote and onsite to Field Engineers (FE’s), Client Service Technicians (CST’s), and Customers experiencing system performance issues.

In Short

• Provide remote and on-site technical support for Philips MR products.
• Maintain up-to-date knowledge of modality products and service expertise.
• Utilize GEHC escalation process for customer issue resolution.
• Support Material and Purchased Service cost improvement initiatives.
• Coach and train Field Engineers (FE's) on technical skills.
• Identify field process improvements and quality improvements.
• Travel to customer sites for coaching and mentoring.
• Experience with Siebel CRM software and remote tools.
• Handle difficult technical issues with advanced knowledge.
• Work from home with a high-speed internet connection.

Requirements

• High School Diploma/GED and 8+ years of experience servicing equipment.
• Or an Associate’s/Bachelor’s degree in Engineering and 5 years of experience.
• Must have diagnostic imaging experience with Philips MR systems.
• Ability to travel and support field coaching and mentoring.
• Willingness to work rotating late shifts and scheduled On-Call.
• Legal authorization to work in the U.S. is required.
• Strong customer service and technical problem-solving skills.
• Networking certification or related experience is a plus.
• Experience with Microsoft applications.
• Lean/Six Sigma certification is preferred.

Benefits

• Competitive salary and performance-based incentives.
• Medical, dental, and vision insurance.
• Paid time off and a 401(k) plan.
• Life, disability, and accident insurance.
• Tuition reimbursement for professional development.
• Opportunity to work in a collaborative environment.
• Access to career opportunities within GE HealthCare.
• Supportive company culture focused on innovation.
• Flexibility to work from home.
• Professional development opportunities.