Front Desk Manager - Remote

Overview

As a Front Desk Manager at Moxie, you will empower entrepreneurs in the aesthetics business by leading a remote team that supports MedSpa clients across the U.S.

In Short

• Manage a Virtual Front Desk team of 5-13 representatives.
• Oversee team performance and key KPIs such as CSAT and churn.
• Onboard, coach, and support team members.
• Act as the primary point of contact for client escalations.
• Implement systems to measure performance and satisfaction.
• Collaborate with cross-functional teams to improve operations.
• Identify opportunities for service model expansion.
• Work full-time aligned to US EST or CST.
• Experience in managing virtual service operations.
• Strong communication skills in English.

Requirements

• 3–5+ years of experience managing a team.
• 10+ years in customer-facing roles, ideally with U.S. clients.
• Experience in a virtual BPO or tech-enabled service operation.
• Proven ability to manage by KPIs.
• Strong understanding of operational processes.
• Proficient in tools like Hubspot and GSuite.
• Excellent English communication skills.
• Availability to work full-time in EST or CST timezone.

Benefits

• Opportunity to build a better version of a BPO service.
• Supportive remote-first team culture.
• Focus on employee growth and performance.
• Work in a fast-paced startup environment.
• Be part of a rapidly growing company.