Practice Success Manager - Remote

Overview

At Moxie, we empower entrepreneurs to launch, run, and grow their own aesthetics businesses with a combination of software and services. In just over three years, we have grown from an idea to a global, remote-first team of more than 140 people. Our business is in the top decile for growth, and our team is consistently described as high-trust, low-ego, and high-output.

We are the platform unlocking the opportunity in aesthetics for hundreds of independent entrepreneurs, often for the first time. We do this by combining best-in-class software, tailored support services, and the benefits of scale across our network of clients, whom we call providers. We help them be in business for themselves, but not by themselves.

This role is the linchpin role in our model:

As a client-facing role, the Provider Success Manager (PSM) serves as a trusted advisor, guiding providers through everything from their grand opening to product selection, cross-selling opportunities, and P&L management.

Internally, the PSM advocates for their providers, collaborating with teams across Engineering, Marketing, and beyond to deliver ongoing value and help shape Moxie's long-term offerings.

This role is an excellent fit if you love the aesthetics industry, know what goes into running a successful practice, and are excited to use data to help drive growth within a portfolio of providers to help them fulfill their life and work goals.

In Short

• Own the relationship with each of your ~100 providers from launch to growth, and management.
• Build strong, trusted relationships with a portfolio of providers.
• Influence the health and success of providers by executing scalable initiatives.
• Offer mentorship through one-on-one interactions and tailored training.
• Actively listen to provider feedback and use insights to drive improvements.
• Leverage data and analytics to identify opportunities for growth.
• Contribute to a collaborative, positive team environment.

Requirements

• Proven experience in the aesthetics, beauty, or wellness industries.
• Experience building, managing, and optimizing a large portfolio of accounts.
• Strong skills in coaching, mentorship, and communication.
• Comprehensive understanding of how to drive growth and efficiency.

Benefits

• Empower small business owners to grow their businesses.
• Experience managing a sizable book of business.
• Remote work environment with the ability to work from anywhere.
• Competitive salary and stock, and generous health/dental/vision coverage.